Harriman is dedicated to providing quality property management service to our owners and clients. We grow with our clients and understand their needs and concerns. We strive to enhance our professional competence and are committed to providing excellent property and facility management services in the years to come.
Our management team developed a set of systematic procedures to equip our frontline staff at all levels to handle crisis and emergency cases in an effective manner.
We have proudly received awards from various Government Departments including The Hong Kong Police Force, acknowledging our tremendous efforts and commitment to safety and security.
It is our top priority to safeguard the health and well-being of our clients. Our Managers work closely with appointed contractors to ensure good air quality and water quality within our properties, providing a healthy environment for our residents and tenants. We also run wellness programmes to promote healthy living lifestyle in our premises.
Harriman regularly reviews cleaning standards in our properties and liaises with our contractors to improve cleaning performance continuously. Comprehensive training is provided on a regular basis to ensure staff fully understands our standards and requirements.
Compassion, empathy, enthusiasm and accountability are qualities shared by all our Associates. Our Associates take responsibility for their actions, decisions and deliverables in ensuring customer satisfaction. Throughout the years, our efforts are endorsed by many.
Harriman understands that reliable and preventive maintenance is crucial to enhance the long-term value of our managed properties as well as in compliance with applicable safety and environmental regulations. Our team pays careful attention to the life cycle of plant and equipment ensuring they are running efficiently and operating at their peak performance so as to minimize interruptions to our buildings’ services.
Our maintenance services include general building maintenance, central air-conditioning and ventilation system, fire services system, plumbing and drainage, electrical system as well as lift and escalator.
We check all incomes and expenditures cautiously and keep proper books and records for our clients. External auditors are appointed to perform statutory audits on all building accounts. We strictly control cost expenditures without compromising undermining services standards.
We compile annual management budgets meticulously, in which all critical items such as regular operating incomes/expenditures and CAPEX from major renovation works are itemized and fairly estimated.
We clearly explain variance on our client’s monthly financial statements make sure they have a thorough understanding of the financial situation of their properties. We prepare analysis and recommendations to clients for their long-term financial and renovation planning such that they can upkeep their properties.
Our Property Management System (PMS) effectively collects operation data and provides information for management planning and decision making.
We make use of the PMS to integrate various aspects of tenancy administration, such as handover of premises, fitting-out vetting, supervise of renovation works, billing and collection of rents, recovering outstanding rents and other charges and takeover of premises.
Our owners and tenants are able to use our mobile app to book facility, read notices, make handover appointment and interact with property management; the mobile app enables easy communications and shortens response time.
Harriman uses data management system in reduction of unnecessary use of paper and we implement green procurement, waste recycling and energy-saving programs in our managed properties to promote our staff and our clients to practice Green Management in their operations and daily lives. For more information about “Energy-Saving For All” and “Green Office Management”, please refer to the below websites:
To promote Green Management, Harriman actively participated in a number of environmental campaigns, such as “Hong Kong Awards for Environmental Excellence - Wastewi$e Label” organized by Environmental Campaign Committee, “Charter on External Lighting” organized by Environmental Bureau, “Carbon Audit – Green Partner” organized by the Environmental Protection Department as well as “Wood Recycling & Tree Conservation Scheme” organized by Hong Kong Environmental Protection Association.